From: KTM Service and Repairs

TO: Pablo Hernandez

Subject: Service appointment rescheduled

Sent: August 1, 9:31 A.M.

Dear Mr. Hernandez,

We were scheduled to service your home air-conditioning system on Saturday, August 7. Unfortunately, our repair technician is unable to work next weekend. We have rescheduled your appointment for August 14. If this presents a problem or if you have quétions, please contact us.

Direction: Respond to the email. In your email, give TWO pieces of information and ask ONE question.