FROM: Golden Smith bookshop [golden_smith_customer@goldensmith.com]
TO: Regular customers SUBJECT: Joyful Reader
SENT: Dec 1st, 13:10

Dear Loyal Customer,
Thanks for your purchase at Golden Smith bookshop. We hope that all the books bought and any customized services received at our store were satisfactory. From the current year, when customers turn in their completed registration cards, the date of purchase and personal information will be automatically recorded and used to sign up for a membership in our Joyful Reader program. If you have further inquires about membership, please let us know by phone, fax, letter or e-mail. Thank you for shopping with us.

Respond to the e-mail as if you are a customer of the Golden Smith bookshop. In your e-mail, describe ONE problem that you have experienced so far and make TWO requests for information about the Joyful Reader program.