From: Roberta Parker, Manager, Gregor’s Grocery

To: Hiro Takeda

Subject: Additional feedback requested

Sent: March 27, 2:03 P.M.

Dear Mr. Takeda:

On a feedback card, you indicated that you were dissatisfied with a recent purchase from our grocery store. We’d greatly appreciate details about any problems you had. As an apology, we’d also like to offer you a coupon that you can use for future purchases.

Sincerely,

Roberta Rarker

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