FROM: Sandra Smith
TO: White Appliances
SUBJECT: Unsatisfactory service
SENT: March 17th, 2: 10 P.M.
White Appliances:
I’m writing to complain about the unsatisfactory service I received at your store. Two weeks ago, I purchased a newly launched model of washing machine. But; I found when I unpacked it that it had been damaged on the right side of the door. Also, when I was doing my laundry it automatically stopped and I couldn’t get it to start again. So, I tried to call the repair center over 5 times, but I still haven’t received any repair service. I think this is not a good way to treat customers. Please write back soon and let’s discuss this matter.

Respond to the e-mail as if you are a worker at White Appliances. In your e-mail, give at least ONE explanation and make TWO compensations.