TO: Wear21

SUBJECT: Wrong order

SENT: September 19, 10:07 p.m

Hi,

I bought a red dress from your website last Friday.

However, today I received a T-shirt instead. I think you mistook my order for someone else’s. What should I do to receive the correct order?

Thanks, Linda

Directions: Respond to the email as if you are a customer service representative of the clothes shop. In your email, give ONE piece of information and ask TWO questions.